IT issues and general stupidity

For those of you who are *ahem* following closely my trials and IT tribulations, you might want to have a laugh at my expense. Calling Dell premium support this morning I was convinced that my internal modem was broken - see post below. Seems like the error message was fairly clear, right? So Dell had me download the latest drivers while I was pouring scorn on their ability to correctly diagnose the issue. I mean, come on, it's a broken memory chip right? No WAY are drivers going to fix the issue. So I humour them, download the latest drivers, reboot, and re-run the diagnostics. Tests passed. Bloody hell! I'm slightly miffed with myself for not trying something as insanely obvious as that before calling Dell but on the other hand I'm happy that everything seems to function now. Real test is when I get home tonight and see whether it really does pick up the wireless signal. Fingers crossed!